Refund Policy

Since Innovative Providers of America is offering a training course, a non-tangible, digital, irrevocable good we do not issue refunds once the course is accessed. As a customer you are responsible for understanding this upon purchasing any courses at our sites.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

• non-delivery of the product: due to technical issues on our site. or where a server issue may have accrued. In this case we recommend contacting us for assistance. Non-delivery must be submitted to our Billing department in writing within 7 days from the date of course purchase. Otherwise, the product will be considered received and or accessed.
•  Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us within 7 days, we may construe silence as a successfully accessed the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
• major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and if we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
•  Clear evidence must be provided, Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our free sample templates section.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Contact Us

Please give it 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted at [email protected] within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.

A refund is issued to you upon receipt of a Waiver of Copyright signed by you.